Returns
If the product you purchased does not meet your expectations, we will accept returns or exchanges for any reason.
Return Service Conditions
・Please ship the return item within one week of receiving the product.
・Send all components (stones, parts)with your return.
Exchange Service Conditions
・Please place your order for the exchange item within one week of receiving the product.
・Ship the return item within one week after receiving the exchange item.
・Send all components (stones, parts)with your return.
Return Method
Please return the item to us with shipping charges paid by us (collect on delivery).
Return Address
PICOLLET Co., Ltd.
1-1-4-2F Iizuka, Kawaguchi-shi, Saitama 332-0023
TEL: 048-242-3108
*If you ordered multiple items, you do not need to return items other than the one you wish to return.
*If you return items using prepaid shipping methods such as Letter Pack, the shipping cost will be your responsibility.
*Please use a trackable shipping method. (No specific carrier required.)
*If the sender's name is different from the orderer's name, please enclose a note with the orderer's name.
Return Procedure
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1. Fill out the return sheet. |
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2. Return the product and the return sheet. |
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3. Refund will be processed after the product arrives. |
Exchange Procedure
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1. Order the item you wish to exchange for. *Please enter 'Request for return Letter Pack' in the remarks column. |
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2. The exchange item and return Letter Pack will be delivered to you. |
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3. Place the return item and return sheet in the Letter Pack and drop it in the mailbox. |
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4. Refund will be processed after the product arrives. *We will refund the payment for the returned item. |
*Returned items will not be resold. There is no need to worry about hygiene.
Cancellation
If you wish to cancel or change the quantity of your order, please contact us before shipment (by 10:00 a.m. on the next business day).Please provide your 'order number' and 'orderer's name' so we can identify your order. We will check the shipping status and guide you through the next steps.
*After the product has been shipped, you will need to cancel the delivery yourself. (Since the sender is a partner warehouse, we are unable to make changes to shipments on your behalf.)
*As a rule, orders placed after 3:00 p.m. will be shipped at 10:00 a.m. on the next business day.