Returns
If the product you purchased does not meet your expectations, we will accept returns and exchanges regardless of the reason.
Terms of Use for the Return Service
・Please ship returned items within one week of receiving the product.
・All parts （Stones & Parts）Please send it.
How to return
Please return the product. *Shipping costs are the customer's responsibility.
Return address
PICOLLET Co., Ltd.
〒332-0023 Saitama Prefecture Kawaguchi City Iizuka 1-chome 1-4-2F
Phone：048-242-3108
*If you order multiple items, you do not need to return any items other than the items you are returning.*Please send using a trackable shipping method. (You do not need to specify a shipping company.)
*If the name of the sender is different from the name of the person placing the order, please enclose a note stating the name of the person placing the order.
Return Procedure
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1. Please fill out the return form. |
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2. Send back the returned item(s) and the return sheet. |
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3. Refunds After Receiving the Product |
※Returned items will not be resold. There is no need to worry about hygiene.
Cancel
If you would like to cancel your order or change the quantity, please contact us via the contact form.