Terms of service
Co., Ltd. picollet(hereinafter「Our company」) is the online shop operated by our company https://en.picollet.com (The following is referred to as 'the Service'.)Terms of Use(hereinafter referred to as 'these Terms'.)are established as follows.
Article 1 Scope of Application and Amendments to These Terms
1. These Terms govern the provision of and use of this Service,Our companyand shall apply to users (as defined in Article 3).
2.Our companyWe may change these Terms without obtaining prior consent from users.
Article 2 Use of the Service
1. Users shall comply with these Terms andOur companyYou shall use the Service in accordance with the User Guide, Privacy Policy, and other rules established separately.
2.Our companyThe contents of this Service may be changed without prior notice to users.
Article 3 Users
「"User" means a person who has registered as a member of the Service or who has used the Service, such as by browsing or making purchases. In addition, when the Service is used, the user shall be deemed to have agreed to these Terms.」
Article 4 Member Registration and User Information Registration
1. Membership registration is required to use all services. Users can register on the member registration page. Users must apply for membership in accordance with the method specified by our company.
2. When purchasing products by credit card, the user must use a credit card in their own name.
3.Our companyWhen registration for an application under paragraph 1 is approved, acceptance of the application shall be communicated by sending a registration confirmation email.
4. If it is found that the membership registration applicant has previously had their membership registration cancelled due to violations of these Terms of Use or similar, if the applicant's submitted information contains false matters, if it is found that the applicant's submitted information includes untrue matters, or otherwise if it is inappropriate to approve the registration application,Our companyIf we so determine, we may not approve the registration application.
Article 5 Notification of Changes
1. The user shall provide their address, full name, telephone number, and other informationour companyIf there are any changes to the information you have provided,Our companyshall be submitted by the method separately instructed.
2.Our companyshall not be held liable in any way for any damages that may arise from the user's failure to register changes as appropriate.
Article 6 Suspension of Service Provision and Deletion of Member Registration
Our companyIf a user falls under any of the items specified below, the provision of this Service may be suspended or the user's registration may be deleted without prior notice to the user.
1. If it is discovered that you have previously had your membership registration canceled as a disciplinary measure due to violations of these Terms of Use or similar
2. If there is a delay or other default in the fulfillment of payment obligations, such as fees, related to this Service
3. If you engage in any of the acts set forth in Article 8 (Prohibited Acts)
4. Other breaches of these Terms
Article 7 Membership Withdrawal Terms
1. If a member wishes to cancel their membership, please do so from the cancellation pageOur companyYou shall submit a membership cancellation request in accordance with the specified method.
2. If a member withdraws,Our Companywill suspend the use of the member's personal information,Our companyNo newsletters or similar mailings will be sent to members.
3.Our companyWe may retain member information for a certain period after membership cancellation.
4. Even if a member cancels their membership, if there are items that have been ordered but not yet received, we will ship the items. Also, we will send a shipping notification email.
5. If a member withdraws, they will no longer be able to view information such as their order history.
Article 8 Prohibited Activities
Users shall not engage in the following activities.
1. Submitting false registration information when using this Service
2. Acts that disrupt the operation of the Service, and other acts that may interfere with the Service
3. Using the Service through unauthorized use of a credit card
4.Unauthorized use of e-mail addresses and passwords
5. Other users, third parties, orOur companyActs that cause inconvenience, detriment, or damage, or acts that are likely to cause any of the foregoing.
6.Other users, third parties orOur companyActs that infringe, or are likely to infringe, trademark rights, copyrights, privacy, or other rights
7.Acts that are contrary to public order and morals, other acts that violate laws or regulations, or acts that may potentially do so
8. Miscellaneous,Our companyActs deemed inappropriate
Violating prohibited conduct is not merely a breach of etiquette; it also violates the Penal Code, the Act on Prohibition of Unauthorized Computer Access, the Trademark Act, the Copyright Act, and the provisions of civil and commercial law, and will subject you to criminal penalties and civil liability for damages.
Article 9 Copyright
1. Users must not engage in any acts prohibited by domestic or international copyright laws, including unauthorized reproduction, unauthorized republication, or other unauthorized secondary uses of any information provided through this service.
2. If, in violation of the provisions of this Article, a problem arises with a rights holder or a third party, the user shall resolve the matter at their own responsibility and expense, and,Our companyshall not cause any nuisance or damage to others.
Article 10: Management of IDs and Passwords
1. Users are responsible for managing the email address and password they set themselves.
2. Users must not transfer, lend, or disclose their email address or password to any third party.
3. The user shall be responsible for any damages resulting from improper management of their e-mail address or password, errors in use, use by third parties, or similar causes.
4. If the user discovers that their email address and password are being used fraudulently by a third party, they shall immediatelyOur companywill contact.
5. Users acknowledge the risk of leakage and other potential dangers associated with transmitting credit card numbers and similar information when using the Service, and accept responsibility for doing so.
Article 11 User Information (Personal Information)
1. In connection with the use of this ServiceOur companyRegarding user information that could be obtained,Our companyExcept in the cases listed below, it shall not be disclosed or provided to third parties.
・When placing an order or specifying the delivery address
・At the time of payment
・When requesting a product return
・When subscribing to the email newsletter
・When conducting surveys/campaigns (including joint projects with other companies)
・If other unavoidable circumstances arise
2. The personal information we collect from users is as follows.
・Name
・Address/Phone number
・Email address
・Credit card number
・Bank name and account number for bank transfer
3. The personal information of users will be used in the following cases.
・Email notification to inform you that registration or changes to personal information have been completed
・Email sent to notify you that your order has been completed
・Product Delivery
・Payment for merchandise
・Provision of company information (sending email newsletters, direct mail (DM), catalog mailings, etc.)
・Surveys for product development and service improvement
・Our companyInquiries from the Support Center by email or phone
・Other cases in which we must contact the user due to unavoidable circumstances.
4. Members may update or suspend the use of their personal information by the methods set forth below.
・If you wish to update your information or suspend its use yourself, please log in to the site and update or suspend the use of your personal information from My Page.
・After you cancel your membership,Our companyMembers will not receive newsletters or similar mailings. However, we may retain information for a certain period after you cancel your membership.
5. Users' personal information will not, in principle, be disclosed to third parties, but in order to provide this service,Our companyWe may provide personal information to third parties in the following cases.
・We may disclose personal information to service providers (credit card companies and financial institutions that process payments, delivery carriers entrusted with shipping products, and printing companies entrusted with producing address labels) in order to complete transactions with customers.
・If the operation and management of information systems are outsourced to a system management company, we may disclose personal information to that company.
・We may disclose personal information to public authorities when they request it for legitimate reasons.
・In each of the above cases, the information provided shall be limited to the necessary scope,Our companyWe will conclude a "Personal Information Protection Agreement" with third parties to whom personal information is disclosed and take measures to ensure that users' personal information is not leaked, lost, or tampered with.
6. Users should exercise sufficient caution in the following situations when using the Service.
・When a user posts using the posting feature, the post will be treated as public information regardless of its content.
If any trouble arises as a result of this,Our companyshall not assume any responsibility whatsoever.
7. About Internet/Browser-Specific Information
・This serviceWe currently collect users' IP addresses and cookies (cookie). These are not used to identify individual users; they are used for internal statistical analysis.
・In addition, we may collect information obtainable through standard internet technologies and use it for analysis. None of this information identifies individual users, nor is it collected for that purpose.
・the user themselvesThis serviceIf you have configured to refuse cookies from,This ServiceYou may not be able to properly use services that include shopping.
Article 12 Purchase of Products
1. Users can purchase products using this service.
2. If the user wishes to purchase a product,Our companyYou must apply to purchase the product in accordance with the method specified.
3. With respect to the application in the preceding paragraph,Our companyUpon sending a notification of acceptance to the user, the user andOur companyA sales contract concerning the relevant product(s) shall be deemed to have been concluded between the parties.
4. Delivery of products under this service is limited to within Japan.
5. Regarding cancellation of applications under paragraph 2,Our companyshall be as specified in the Usage Guide and other documents separately established.
Article 13 Termination of Contract
1. If any of the following conditions applies,Our companyshall be entitled to terminate the relevant contract.
(1) If a user violates these Terms
(2) If the credit card company designated by the user notifies us of a card authorization failure
(3) If circumstances come to light that indicate the user's ability to pay is in jeopardy.
(4) If a product is out of stock and cannot be delivered promptly
(5) If delivery cannot be made due to unknown address or long-term absence
2. Notwithstanding the provisions of the preceding paragraph, if any fraudulent or inappropriate conduct occurs in connection with the use of this Service,Our companymay cancel or rescind the sales contract, or take other appropriate measures.
Article 14 Payment
1. The amount to be paid when purchasing a product shall be the total of the product purchase price, shipping charges, paid options (such as made-to-order or processing), and consumption tax (hereinafter referred to as "product purchase price, etc.").
2. Payment for product purchases and other charges on this service shall be made by a credit card in the user's name, mobile payments (Google Pay, Apple Pay), Shop Pay.
3. In the case of payment by credit card, the user shall comply with the terms separately agreed with the card issuer. If a dispute arises between the user and the relevant credit card company or similar party, those parties shall resolve it between themselves, and the Company shall bear no responsibility whatsoever.
Article 15 Returns and Exchanges of Products
1. If the product you purchased does not meet your expectations, within 1week of the product's arrivalOur companyWe accept returns and exchanges only if the item was shipped to the specified address.
2. Returns and exchanges are subject to the condition that all materials used in the item being returned (stones, parts, etc.) are included.
3. The user shall,Our CompanyReturns must be made in accordance with the procedures set forth in the separately established Usage Guide and related documents.
Article 16 Information Management
1.Our companyIf comments or other information posted by a user fall under any of the following items,Our companyIt may, at its discretion, delete this without prior notice to the user.
2. The relevant informationOur companyor clearly infringes a third party's copyright or other rights, orOur companyor if it is deemed to defame or damage the reputation of a third party
3. A warning that the information in question infringes a third party's copyright or other rights, or that it damages a third party's reputation or credibilityOur companyif received from the relevant third party
4. If it is found to be in violation of Japanese or applicable foreign laws.
5.If ordered by government agencies or public authorities to remove it based on statutory grounds
6. Other cases deemed inappropriate for the operation of the Service
7.Our companymay, at its own discretion and without any notice, refuse to allow users to access all or part of the Service.
Article 17 Suspension of Services
Our companyThe Company may, in order to keep the Service operating properly, suspend all or part of the Service without prior notice to users in any of the following cases.
1. When required for routine or emergency system maintenance
2. If operation of the system becomes difficult due to fire, power outages, interference by third parties, etc.
3. Other: if, for unavoidable reasons, it becomes necessary to stop the systemOur companyif it is determined
Article 18 Other Disclaimers
1.Our companyThe Company shall be deemed to have fulfilled its obligation to notify users by sending a notice to the email address the user has registered in advance, and, with respect to product delivery, by shipping or otherwise delivering the product to the delivery address specified by the user at the time of purchase.
2.Our companyThe Company shall not, regardless of the legal basis of any claim, under any circumstances be liable for any damages, losses, disadvantages, or the like arising from the use of the Service or from products bought and sold on the Service, except for liabilities provided for in the preceding Article.
3.Our companyWe shall not be liable for any and all damages resulting from users being unable to use the Service.
4.Our companyWe will process administrative tasks in accordance with the user's registration information, and will not be liable for any damages, losses, or disadvantages arising from deficiencies or other issues in the user's registration information.
5.Our companyWe shall not be liable in any case for any damages, losses, disadvantages, or the like arising from the use of this Service, regardless of the legal basis for the claim.
6. If a user, by using this Service, causes damage or the like to another user or to a third party, the user shall resolve it at their own responsibility and expense,Our companyshall not cause any inconvenience whatsoever.
7.Our companyIn the case of changing a member's password,Our companyLiability shall be waived if identity verification is carried out by the specified method.
8. Users shall bear the costs for installing the computer and communication equipment necessary to use the Service, the electricity charges incurred in using the Service, fees for using LAN and similar services, and any application fees.
9. Users shall use the following recommended browsers to access this Service.
【Recommended Browsers】
Windows OS：7/10, Browsers：Latest Internet Explorer/Latest Firefox
Macintosh OS：Mac OS X 10.5/10.6 Browser：Safari latest
10. If the Service provides links to other websites, or if third-party websites provide links to the Service,Our companyis not liable in any way for the content of the linked site, its use, or any consequences arising from it. Please note,Our companyWe may remove a linked website without any notice to members or other users if we reasonably determine that the content of the linked website is illegal or otherwise inappropriate for the management or operation of the Service. Our companyIf problems such as the screen not displaying correctly occur because you used a browser other than the specified one,Our companywill assume no responsibility whatsoever and will not accept any inquiries.
Article 19 Miscellaneous
1.Our companyThe method of communication with users shall, in principle, be via e-mail.
2. With respect to the use of the Service, in the event that an issue arises that cannot be resolved by these Terms of Use,Our companyBoth parties shall discuss the matter in good faith and resolve it.
3. If litigation becomes necessary concerning the use of the Service, the Tokyo District Court shall have exclusive jurisdiction as the court of first instance.
4. If a user fails to pay the purchase price or otherwise breaches these Terms, giving rise to an obligation to pay damages, and for the purpose of collecting such claims,Our companyIf an attorney is retained, attorney's fees based on the attorney fee schedule will also be borne by the user.