Returns
Returns
If the item you purchased does not meet your expectations, we accept returns and exchanges for any reason.
Terms of Use
Return Service
Please ship the returned item within 1 week of receiving the product.
All components (stones/parts)Please send them.
Exchange Service
Please place an order for the item you would like to exchange for within 1 week of receiving the product.
Please ship the item for return within 1 week of receiving the exchanged item.
All components (stones/parts)Please send them.
Return Shipping Method
Please return the item to us using cash on delivery.
[Return Address]
PICOLLET Co., Ltd.
1-1-4-2F Iizuka, Kawaguchi-shi, Saitama 332-0023
TEL: 048-242-3108
*If you ordered multiple items, you do not need to send back any items other than the one being returned.
*If you return the item with prepaid shipping, the shipping cost will be borne by the customer.
*Please use a trackable shipping method.
*If the sender name is different from the orderer's name, please enclose a note with the orderer's name written on it.
Return Procedure
 |
1. Please fill out the return sheet. |
 |
2. Return the item and the return sheet. |
 |
3. Refund after the item arrives |
Exchange Procedure
 |
1. Order the item you would like to exchange for *Please enter "Request for return Letter Pack" in the notes section. |
 |
2. The exchange item and a return Letter Pack will arrive. |
 |
3. Put the returned item and the return sheet in the Letter Pack and mail it in a postbox |
|
4. Refund after the item arrives *We will refund the amount paid for the returned item. |
Repair Warranty
We will provide free repairs for one year from the date of your order.
* Even if more than one year has passed since your order, paid repairs are still available.
* If any stones or parts are lost, an additional fee will apply.
Repair Process
1). Mail In
Please send the item for repair (all stones and parts) to us cash on delivery.
[Shipping Address]
PICOLLET Co., Ltd.
1-1-4-2F Iizuka, Kawaguchi-shi, Saitama 332-0023
TEL: 048-242-3108
* Please write "Repair Request" as the package item description.
* If you return it postage prepaid, shipping costs will be borne by the customer.
* Please send it via a trackable shipping method.
* If the sender name is different from the name on the order, please include a note with the orderer's name.
2). Repair
Once the item arrives, we will proceed with the repair.
* Please allow about 2 weeks to 1 month for the repair period.
* Depending on the condition of the product, it may be replaced.
3). Return Shipment
Once the repair is complete, we will send it back to your address.
* There is no shipping fee for the return shipment either.